A company’s long-term sustainability depends on sales revenue. While cost-cutting is a strategy that often works, growth revenue is essential to ensure a business can thrive. Online sales training allows managers and team members to learn new skills from a single location and at their own pace. It also allows them to hone their existing selling skills.
Increased Product Knowledge
Product knowledge is the secret weapon of a salesperson. It determines not only sales success but also brand loyalty. A customer will only forgive an employee who is familiar with a product. They may even go elsewhere. That’s why it’s essential to provide product training for front-line retail staff and strategic-facing employees like sales managers. In addition to traditional face-to-face product training, online sales training can help boost reps’ knowledge and confidence. When they understand a product in-depth, they can engage more with customers and effectively answer their questions. In addition, they can be more confident in handling objections and upselling products to meet customers’ needs.
Another benefit of online sales training is the ability to measure how well a team applies new skills during client interactions. With conversation intelligence video transcripts and reporting, it’s easy to verify whether or not your team is using the latest sales steps with real customers. Ensure your online sales training provider can deliver multi-modal learning to improve retention and application. Online training solutions may include instructor-led virtual sessions, webinars and podcasts for pre-work, self-paced video lessons for reinforcement, and a robust coaching process to help sellers know when, where, and how to apply their new skills. It ensures that training sticks and gets results.
Increased Customer Satisfaction
Online sales training helps teams improve customer service by equipping them with the tools to understand and connect with buyers. It also empowers them to handle buyers’ objections in a manner that builds trust and closes deals. By improving the buyer experience, companies can increase customer satisfaction (CSAT) and brand loyalty. Businesses should determine the precise knowledge and skill gaps that need to be filled to get the most out of their sales training expenditures. Examples of these gaps include negotiating strategies and objection-handling techniques. Considering these gaps when designing an online sales training program will ensure it delivers the desired outcomes. Using a blended approach, such as virtual sessions paired with application assignments and coaching, online sales training increases learner retention. It provides the opportunity for immediate application of new behaviors and skills. Gamification elements and rewards programs can also motivate learners to participate and provide opportunities for peer-to-peer collaboration and support.
Prioritizing scalability in an online sales training program enables businesses to scale their learning efforts as they increase. Providing on-demand access to the training material and automated assessments will reduce the time and resources required to manage increasing numbers of participants. Additionally, ensuring that all participants have a reliable internet connection—not just those attending live sessions—will prevent them from being distracted or unable to complete the training due to connectivity issues.
Online sales training allows teams to access new knowledge anywhere, on any device. As such, it helps to improve employee engagement and motivation in a way that other forms of training cannot. It is essential for sales employees, who often have busy schedules and limited learning time. The impact of a high-impact online sales training program goes beyond just improving performance; it creates the foundation for a self-reinforcing cycle of success. Sales leaders who prioritize productivity – not just as a vanity metric to slap on a performance review but as an actual transformational driver of revenue – turn their entire sales operation into a self-reinforcing growth machine.
Companies can accelerate their time-to-first pipeline deal by implementing a sales training program that teaches best practices and skills to shift a team’s mindset. It allows them to hire more salespeople and get them to generate revenue sooner rather than spending months or even years in an onboarding process that leads nowhere. Productivity also helps improve win rates and pricing and can lead to a decrease in discounting. For example, by teaching sellers how to engage champion buyers and use value-based selling, they can increase their ability to build strong agreements with economic buyers. Sales negotiation training can also help them better respond to common buyer objections and negotiate more effectively.
A well-crafted sales training program can help boost revenue for a sales team. A high-impact sales training strategy will focus on the front of the funnel, measuring revenue outcomes such as new pipeline creation and time first to deal. Online sales training empowers teams to succeed in a digital business environment by equipping them with the skills and capabilities to communicate effectively with customers and prospects via email and videoconferencing. It enables sales teams to manage virtual selling interactions effectively and maximize their opportunity cost by ensuring their efforts align with customer requirements, behaviors, and preferences.
Prioritizing scalability in an online sales training platform will ensure that training materials can be used for many learners simultaneously, significantly saving both trainer and participant costs. Choosing a flexible learning management system with automated assessments will also allow for the efficient evaluation of many trainees, minimizing opportunity costs and time loss for sales teams during training. Finally, enabling trainees to access the training from their preferred device and providing clear guidance on how to use the platform in advance will minimize issues with technology during exercise and prevent loss of productivity.